Our Background

Mrawah Travel together with Top 3 Travel also forms part of an exclusive network namely FCM Travel Solutions (Flight Centre Management) for Malta Libya, Cyprus and Greece. FCM is the largest corporate travel group and winner of the 2006 award for corporate travel with a worldwide network of over 2000 offices in 80 countries to which we have access and support.

With over 20 years of experience serving the corporate market in event, incentive and conference management, the FCm team has been there and done that at most places around the world.

Our structure ensures we have specialists in particular areas which means the best results for you. Having said this, our key focus is to work in a manner that best suits our clients, and therefore we are happy to converse with you to identify the right solution.

Regular surveys are conducted to ensure that we are delivering on all counts.

Additionally, Top 3 Travel/Mrawah Travel is also an exclusive member for Malta and Libya of WATA – (World Association of Travel Agents) besides being members of IATA

Our Services

Our complete range of services include:

• Supply of air tickets (both International and domestic) with free delivery to your offices (within 4 hours of receiving issuance instructions)
• Access to Low Cost Carriers.
• Visa assistance for Libya (incoming) and beyond.
• Airport Services/Transfers (both internationally and local)
• Meet and Greet facility
• International and local hotel reservations with online booking capabilities.
• VIP/Charter flights (of any size)
• Air Ambulance Services
• Air Cargo
• WorldWide Cruises
• Car Rental Worldwide
• Full Scale of excursions and tour packages worldwide.
• Arrangements of Meetings Incentives Conferences and Exhibitions
• (MICE) in Malta, Libya, Cyprus and beyond
• International Travel insurance
• Lost Luggage follow up.

Reservation and Ticketing procedures

All our offices are equipped with Amadeus, and some of our offices are also equipped with Worldspan and Galileo & Sabre (in Benghazi) allowing us to quote best prices possible on all systems.

Hereunder pls find our booking procedures:

• An email (or telecom) will be sent to a dedicated account manager, with
• your travel request to our reservations department.
• Your dedicated account manager will in turn email you flight confirmation
• (within 90 minutes) based on the lowest fare and most direct routing available together with price and time limit.
• Should the flights requested not be available, additional options will be
• given to you, together with prices and time limits.
• Once a ticket is requested, our office will issue ticket, which will be
• delivered to your offices accordingly.
• An email with invoice will follow.
• All waitlisted passengers are checked on a regular basis, and an email with confirmation as soon as received will be sent to you accordingly.
• Due to us being one of the largest Travel Management Companies locally and the excellent relationship we hold with major airlines, we are offered special priority on waitlists, which will benefit all our clients.
• In the meantime you can check all waitlist bookings online through our portal www.checkmytrip.com
• Due to new eticketing (ticketless) procedures, we are also capable of sending air tickets worldwide via email.

Hotel Benefits

Due our company also having a Tour Operating Department, all clients benefit from discounted negotiated rates in Major hotel chains in cities all over the world. Some systems we hold inhouse include Hotelbeds, GTA, Needahotel and Tourico Holiday Flights amongst others. Our Tour Operating department also wholesales to major Travel agents locally.

Travel Information & Advisories to Client

Our offices are also equipped with TIM (online Travel Information Manuals) where we have access to current visa requirements, together with worldwide travel information which will be given to you upon request.

We suggest that Nationality of passengers should be given to us when requesting a booking, this way we will be able to check visa requirements accordingly.

We also recommend that we are given contact details of all clients traveling in order to be able to advise of any delays, airport closures etc. (A mobile number is adequate)

Regular Travel Schedules will be sent to your offices by the various airlines that operate from Malta.

We will also provide you with online sites to enable you to check anytime the status of any reservations for any of your clients, included ticketed and partially traveled. One example is www.checkmytrip.com , where all our reservations data is kept.

All information provided to us will be treated in confidentiality as we do with all our major clients.

Visa Assistance

Depending on the clients destination, your dedicated account manager will advise you of what documentation is required, together with application format. This in turn will be passed on to our inhouse visa handling department who will contact you and advise procedure.

Qualifications

All our personnel are fluent in English, and in Tripoli/Benghazi both Arabic and English, and have IATA diplomas for ticketing and Reservations.

We can also provide 24/7 services which will be charged at a standard rate

Professionalism

Our team members have the following skills and dependencies :

• Highly motivated

• Negotiating Skills

• Conflict Resolutions

• Team Players

• Strong Organisational Skills

• Excellent Interpersonal Skills

• Project Management Skills

• Time Management Skills

• Strong Presentation Skills

• Demonstrated Customer Service Experience

With a total staff of 30, Top 3 Travel Solutions also guarantees a professional service with all its clientele, and assures all its clients that:

• We will notify your office with any flight changes/airport closures as soon as they are known.

• All refunds will be processed immediately and a credit note will be issued to the clients as soon as it is received from the airline.

• All refunds received will be given as received by the airline, with no additional charges whatsoever.

Loyalty & Added Value Programmes

• With unique needs comes the opportunity to benefit from the following added loyalty and Added Value Services :
• Hotel and Car Rental Upgrades (where applicable)
• Priority Waitlist Clearance on Flights
• Reliable 24/7 Travel Service
• Alicorporate and other airline corporate schemes
• TriParty negotiations

Cost Savings

Due to Triparty negotiations, with airlines and major corporate clients, we have managed to obtain excellent special airfares on routings which will enable you to have savings of up to 15 percent on various routes.

Our company is also in a position to assist you in obtaining VAT refunds on certain services when traveling to most EU destinations.

We hope that the above information meets with your approval, and we look forward to meeting with you to discuss your travel needs further.

In the meantime, We would like to take this opportunity and thanking you for the liberty of offering our services to you.

Confidentiality

All discussions and communications with you are to remain confidential. Only those on a ‘need to know' basis from both organizations will have access to the final negotiated terms.

It is our intention to develop longterm relationships with you and your company and will encourange open and honest communication, develop an understanding of each others business, and work toward and ‘alignment' with all parties to the final agreement.